Help with sizing, fit, and finding what's right for you

Take a 60-second quiz, browse honest guides, or get in touch — first exchange is always free.

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Common questions

The ones we get most. Tap to expand.

Size & Fit

How do I find my bra band and cup size at home?

Use a soft tape measure, snug but not tight. Two steps:

1. Band size — measure around your ribcage right under your bust. Round to the nearest even number — that's your band.
2. Cup size — measure around the fullest part of your bust. Subtract your band measurement. Each inch of difference is one cup (1" = A, 2" = B, 3" = C, 4" = D, 5" = DD, and so on).

If you fall between sizes, most ILARIA customers size up for a softer feel.
Step-by-step with diagrams on our size guide →

Should I size up if I'm between sizes?

Yes, in most cases. Wireless bras feel softer at a slightly looser band. Shapewear stays comfortable longer when it isn't fighting you.

The exception is firm shapewear meant for events — for those, your usual size keeps the sculpted feel.

How should a bra band fit?

The band should sit horizontally across your back — not riding up toward your shoulder blades. You should be able to fit two fingers underneath, no more.

If the band rides up: too loose. If two fingers don't fit: too tight. A good band carries about 80% of the weight of your bust, which is why getting it right matters more than the cup.

What if the straps dig in?

Almost always a band issue, not a strap issue. Bra straps are only meant to do about 20% of the support work — when the band is too loose, the straps take over and end up cutting in.

Try going one band size down and one cup size up (for example, 36DD → 34DDD). Our wide-strap bras are also built for less shoulder pressure overall — see the Fuller bust support topic below.

Shipping

How fast does ILARIA ship?

Orders placed before 3 PM EST ship the same business day. Standard U.S. delivery is 3–5 business days. Expedited options are available at checkout. Free U.S. shipping is currently running on all orders for a limited time.

Do you ship outside the U.S.?

Yes, to over 100 countries. International orders go through Global-e, our cross-border partner. Duties and taxes are calculated at checkout — no surprise fees on delivery.

Standard international delivery is 7–21 business days, depending on your country.

What if tracking says delivered but I don't have my package?

Check with neighbors and your building's front desk first — most "missing" packages turn up within 24 hours.

If it's still missing after that, email us at hello@ilariaintimates.com with your order number and we'll start a claim with the carrier.

Returns & exchanges

What if the size doesn't fit?

You have 30 days from delivery to request a return or exchange. The first exchange per order is free — no return shipping cost. Additional exchanges are $8.99.

Items must be unworn, unwashed, with all tags and the hygiene liner attached.

What if I receive the wrong size or a defective item?

That's on us. Email hello@ilariaintimates.com within 14 days of receiving your order. A photo helps speed things up, but isn't required.

We'll send a free replacement or a full refund, whichever you prefer.

We answered to more frequent questions on our FAQ page →

Browse by topic

  •  

    Tummy smoothing

    Smoother midsection without digging or rolling shapewear.

    7 guides →
  •  

    Fuller bust support

    For D-cup and up — wider straps, steadier hold, less shoulder strain.

    7 guides →
  • freepik__put-grey-bra-on-woman-img1__8039 - ILARIA Intimates
     

    After body changes

    Postpartum, post-weight-loss, post-anything. Softer support for the months that ask for it.

    4 guides →
  •  

    Everyday comfort

    The pieces you'll actually wear through long days.

    5 guides →
  •  

    Under your clothes

    Smoother lines, no rolling, no visible band edges.

    Read guide
  •  

    Buying with confidence

    How to choose when you can't try it on first.

    3 guides →

Guarantees & Quick answers from our policies

  • Returns & exchanges

    • 30 days from delivery to return or exchange
    • First exchange is free — no shipping cost
    • Items must be unworn, with all tags + hygiene liner
    • Sale and final-sale items aren't eligible

  • How shipping works

    • Free U.S. shipping during our current promo
    • Orders before 3 PM EST ship same business day
    • Standard delivery: 3–5 business days in the U.S.
    • International to 100+ countries via Global-e, duties included at checkout

  • Something wrong with your order?

    • Email hello@ilariaintimates.com within 14 days
    • A photo helps but isn't required
    • We send a free replacement or full refund
    • Real human reply, usually within 24 hours

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