Return & Exchange Policy

Last updated: August 2026

We want you to feel confident shopping with ILARIA Intimates. If something is not right, you may request a return or exchange within the guidelines below.

Please try all intimate apparel on over your own underwear, just as you would in a fitting room.

1. Return Eligibility

You have 30 days from the date of delivery to request a return or exchange.

To be eligible:

  • Items must be new, unworn, unwashed, and in their original condition.

  • All original tags, hygiene liners, and packaging must remain intact.

  • Items with removed hygiene liners, stains, odors, damage, alterations, or visible signs of wear will not be accepted.

  • Items marked Final Sale are not eligible for return or exchange.

  • Returns from multiple Orders cannot be combined in one package. Each Order must be authorized and returned separately.

All returns and exchanges are subject to inspection and approval.

2. Eligible Products

For hygiene reasons, intimate apparel, lingerie, underwear, and shapewear may be returned or exchanged only if they are unworn and all original tags and hygiene seals remain attached and intact.

If a hygiene liner or seal has been removed, or the item shows any signs of wear, the return or exchange will be denied.

3. Refunds & Store Credit

Once an approved return is received and inspected, you may receive:

  • Store credit; or

  • A refund to the original payment method, when eligible.

Your first approved return for store credit is free.

Refunds to the original payment method may take 5–10 business days to appear after the return has been received, inspected, and approved. Processing times may vary depending on your bank or payment provider.

Any applicable return-shipping cost will be disclosed before a return label is issued.

Purchases made using a gift card or prepaid store credit will be refunded as store credit. Original shipping charges and expedited shipping charges are non-refundable unless the Order arrived damaged, defective, or incorrect.

4. Exchanges

Your first approved size exchange per Order is free, subject to product availability, eligibility, and inspection.

Additional exchanges are subject to an $8.99 shipping and handling fee.

If the requested replacement item is unavailable, you may select another available item or receive store credit equal to the approved returned item’s purchase price.

Store credit is valid for 12 months from the date of issue.

5. How to Start a Return or Exchange

Do not send an item back without prior authorization.

To request a return or exchange:

  1. Email hello@ilariaintimates.com with the subject line “Return Request” or “Exchange Request.”

  2. Include your Order number, the item you wish to return or exchange, and the reason for your request.

  3. Wait for approval and return instructions from ILARIA Intimates.

  4. If your request is approved, we will provide the applicable return instructions and, when included, a return shipping label.

Return methods and instructions may vary. Please use only the return label and instructions provided by ILARIA Intimates.

Customers with APO/FPO addresses may be required to arrange their own return shipping if a return label cannot be generated.

6. Damaged, Defective, or Incorrect Items

If your Order arrives damaged or defective, or you receive an incorrect item, contact us at hello@ilariaintimates.com within 7 days of delivery.

Please include:

  • Your Order number;

  • Clear photographs of the item;

  • Photographs of the shipping package and label, when applicable; and

  • A description of the problem.

Once the issue is reviewed and verified, we will provide an appropriate resolution at no additional cost to you.

Please keep the item and all original packaging until your request has been resolved.

7. Lost Return Shipments

Please keep your proof of postage and tracking number until you receive confirmation that your return has been delivered and processed.

ILARIA Intimates is not responsible for return packages lost, stolen, or damaged in transit when the customer does not use the return label or shipping instructions provided by us.

Returns without proof of shipment or tracking confirmation may not be eligible for a refund, exchange, or store credit.

8. Processing Timeline

Once your return arrives at our facility, please allow 1–2 business days for inspection and processing.

You will receive an email confirmation after your refund, exchange, or store credit has been approved and issued.

Additional time may be required during holidays and peak shopping periods.

9. Return Address

Do not mail a return to the address shown on your original package unless specifically instructed to do so.

After your request is approved, we will provide the correct return address and shipping instructions.

Unauthorized returns may be refused or returned to the sender.

10. United States Returns

ILARIA Intimates currently accepts Orders for delivery within the United States only. This Return & Exchange Policy applies to eligible Orders delivered within the United States.

International returns and exchanges are not currently available.

11. Contact Us

For assistance with a return or exchange, contact:

Email: hello@ilariaintimates.com

We are happy to help.