Return & Exchange Policy

ILARIA Intimates — Return & Exchange Policy

Last updated: April 2026

We want you to absolutely love your ILARIA Intimates purchase. If something isn't perfect, we'll help you return or exchange it within the guidelines below.
Please try items on over underwear, just as you would in a fitting room.

1. Return Eligibility

You have 30 days from the date of delivery to request a return or exchange.

To qualify for return or exchange:

  • Items must be new, unworn, unwashed, and in their original condition.

  • All tags, hygiene liners, and packaging must be intact.

  • Items returned with removed liners, stains, odors, or visible wear will not be accepted.

  • Items marked as Final Sale are not eligible for return or exchange.

  • Combined returns (multiple orders in one package) are not accepted. Each order must be processed separately through the return portal.

2. Eligible Products

For hygiene reasons, intimate apparel, lingerie, and shapewear are returnable only if unworn and with all original tags and hygiene seals attached.
If the hygiene liner has been removed or the item shows any signs of wear, the return will be denied.

3. Refunds & Store Credit

  • Returns are typically refunded in the form of store credit to your ILARIA Intimates account.

  • First-time exchanges or store credit returns are free.

  • Refunds can be issued as a store credit or to your original payment method after your return is received, inspected, and approved.

  • It may take 5–10 business days after we receive and inspect your return to process a refund to your original payment method.
  • Prepaid and gift cards used for payment will be refunded back as a store credit.

4. Exchanges

If you need a different size, we offer a free first exchange per order, subject to eligibility and inspection. Additional exchanges are subject to an $8.99 shipping & handling fee.

If your preferred item is out of stock, you’ll automatically receive store credit equal to the product value, valid for 12 months from issue date.

5. How to Start a Return

To start a return or exchange, please contact us at hello@ilariaintimates.com with your order number and the item(s) you would like to return. We will review your request and follow up with instructions if it is approved.

Alternatively, you can follow these steps:

  1. Email us at hello@ilariaintimates.com with the subject line “Return Request.”

  2. Include your order number, item(s) you wish to return, and the reason (e.g., wrong size, defective, etc.).

  3. Once approved, you’ll receive return instructions and a return shipping label.

  • Returns are typically shipped via USPS.

  • Return labels for APO/FPO addresses cannot be generated; customers must arrange their own shipping.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us right away at hello@ilariaintimates.com. We will make it right.

Please include your order number, clear photos of the issue, and your preferred resolution (replacement or store credit). We'll replace or credit the item at no cost once verified.

Please report damaged or incorrect items within 7 days of delivery.

7. Lost Return Shipments

ILARIA Intimates is not responsible for packages lost or stolen in transit.
Please keep your proof of postage and tracking number until your return is confirmed as received.
Returns without tracking confirmation cannot be refunded or replaced.

8. Processing Timeline

Once your return arrives at our facility, please allow 1–2 business days for inspection and processing.
You’ll receive an email confirmation once your refund, exchange, or store credit has been issued.

9. Return Address

Do not send returns without prior authorization.
Once your request is approved, we’ll provide the correct return address and instructions.
Unauthorized or unapproved returns may be refused.

10. Contact Us

For return or exchange assistance, please reach out to:

Email: hello@ilariaintimates.com — We are happy to help.