Terms and Conditions

Ilaria Intimates - Terms & Conditions

Last updated: October 2025

These Terms & Conditions (the “Terms”) govern your access to and use of the website, store, and services of Ilaria Intimates (“Ilaria Intimates,” “we,” “us,” or “our”). By browsing our site, creating an account, or placing an order (collectively, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

1. Definitions

Services: All offerings, features, content, products, and tools we make available via our website and related channels.
Products: Goods sold via the Services.
Order: A confirmed purchase of one or more Products.
Customer/you/your: The individual or entity using the Services or placing an Order.

2. Eligibility & Account

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. When creating an account, you must provide accurate, current, and complete information and keep it updated. You are responsible for safeguarding your credentials and for all activities under your account.

We may refuse, suspend, or terminate your account or access to the Services at any time if we reasonably believe there is a risk to us, our users, or a violation of these Terms or applicable law.

3. Orders & Acceptance

All Orders are subject to availability and acceptance. We may refuse or cancel any Order for any reason, including errors in price or product information or suspected fraud. A confirmation email acknowledges receipt of your Order; acceptance occurs when we ship the Product. We may limit purchase quantities per person, household, or Order.

4. Pricing, Taxes & Payment

Prices shown at checkout apply at the time of purchase and may change without notice for future Orders. Applicable taxes and shipping charges will be calculated and displayed at checkout.

Payment is due in full at the time of Order using methods we accept (e.g., major credit/debit cards, digital wallets, and pay‑over‑time providers shown at checkout). By submitting payment details, you authorize us (or our payment processor) to charge the selected method for the total amount.

We may correct pricing errors even after submission if the error is obvious and could reasonably have been recognized as a misprice. If payment is declined or suspected fraudulent, we may cancel the Order.

Promo codes & gift cards. Promo codes and gift cards are subject to their own terms, have no cash value, and are not transferable or redeemable for cash except where required by law.

5. Shipping, Delivery & Risk of Loss

Shipping options, rates, processing times, and delivery estimates are described in our Shipping Policy, incorporated here by reference. Risk of loss and title transfer to you upon delivery of Products to the carrier.

International orders (DAP default). Unless our Shipping Policy expressly states otherwise, international shipments are DAP (Delivered At Place): you are responsible for all import duties, VAT/GST, customs clearance fees, and any other charges assessed at destination. We do not mark merchandise as gifts or misstate values. Delivery timelines may be extended by customs inspections and local carrier processes outside our control.

Delivery dates are estimates and not guarantees. We are not responsible for delays outside our reasonable control (e.g., customs, carrier delays, strikes, or adverse weather).

6. Returns, Refunds & Exchanges

Returns and exchanges are governed by our Return & Refund Policy, incorporated by reference. Because we sell intimate apparel, certain items may be ineligible for return or exchange once hygiene seals are broken or tags removed, except where required by law. Please review eligibility, timelines, and costs before purchasing.

EEA/UK consumers: If you are a consumer in the EEA/UK, you may have a statutory right to withdraw within 14 days of delivery (cooling‑off period). For health and hygiene reasons, this right may not apply to sealed goods not suitable for return once unsealed (e.g., underwear/lingerie), if the seal is broken after delivery.

7. User Conduct (Prohibited Uses)

You agree not to: (a) violate any law; (b) access or attempt to access the Services by non‑human or automated means without permission; (c) probe, scan, or test the vulnerability of any system or network; (d) scrape, spider, or harvest data without written consent; (e) reproduce, duplicate, sell, resell, or exploit any portion of the Services except as expressly permitted; (f) upload malicious code; (g) interfere with the proper working of the Services; or (h) misrepresent your identity or affiliation.

8. Intellectual Property

All content on the Services—including text, designs, graphics, photos, logos, trademarks, and software—is owned by or licensed to Ilaria Intimates and protected by applicable IP laws. You may view and print pages for personal, non‑commercial use only. Any other use requires our prior written consent. All rights not expressly granted are reserved.

DMCA/Notice of Copyright Infringement. If you believe content on the Services infringes your copyright, send a notice to hello@ilariaintimates.com with: (i) your contact details; (ii) identification of the work claimed infringed; (iii) identification of the material and its location; (iv) a statement of good‑faith belief; (v) a statement that the information is accurate under penalty of perjury; and (vi) your signature. We may remove or disable access to the material and terminate repeat infringers.

9. Reviews, User Content & License

The Services may allow you to post reviews, photos, comments, or other materials (“User Content”). You are solely responsible for your User Content and warrant you have the necessary rights to post it. You must not post unlawful, defamatory, obscene, infringing, or misleading content, or content that violates privacy or publicity rights.

By submitting User Content, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty‑free license to use, host, store, reproduce, modify, publish, translate, create derivative works from, publicly perform, and display such content in any media for any lawful purpose, including marketing. We may remove or edit User Content at any time.

Guidelines for reviews. Reviews should reflect your genuine experience, refrain from hate speech, harassment, or illegal content, and disclose any material connections (e.g., if you received compensation or a discount for a review) as required by law.

10. Third‑Party Services & Links

We may link to or integrate third‑party services (e.g., payment processors, logistics, review widgets, social media). We are not responsible for third‑party content, policies, or practices. Your use of those services is governed by their terms and privacy policies.

11. SMS/Email Marketing (Optional)

If you opt into SMS or email marketing, you consent to receive recurring automated promotional and personalized messages (e.g., cart reminders) at the phone number or email you provided. Consent is not a condition of purchase. Message/data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to SMS or using the unsubscribe link in emails. For help, reply HELP or contact hello@ilariaintimates.com.

12. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and share information. By using the Services, you consent to our data practices as described there. If you access the Services from outside the United States, you understand your data may be processed in countries with different data protection laws.

13. Disclaimer of Warranties

The Services and Products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non‑infringement. We do not guarantee error‑free or uninterrupted operation.

14. Limitation of Liability

To the fullest extent permitted by law, in no event will Ilaria Intimates or its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, punitive, or consequential damages, or loss of profits, data, or goodwill, arising out of or related to your use of the Services or Products, even if advised of the possibility. In all cases, our total liability for any claim shall not exceed the amount you actually paid for the Product giving rise to the claim (excluding shipping and taxes).

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Ilaria Intimates and its affiliates, officers, agents, and employees from any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from your: (a) use of the Services or Products; (b) violation of these Terms; (c) violation of any law or third‑party right; or (d) User Content.

16. Electronic Communications & Signatures

By visiting the Services, contacting us, or completing forms online, you consent to receive communications electronically and agree that all agreements, notices, and records provided electronically satisfy any legal requirements for written communications. You consent to electronic signatures and records for transactions conducted via the Services.

17. Governing Law & Venue

These Terms and any dispute or claim arising out of or related to them or the Services are governed by the laws of the State of Florida, without regard to conflict‑of‑laws rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Palm Beach County, Florida for any suit not subject to arbitration.

18. Dispute Resolution & Arbitration

Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by emailing hello@ilariaintimates.com with “Dispute” in the subject line. If we cannot resolve it within 30 days, either party may initiate arbitration as set out below.

Binding arbitration (AAA) & class‑action waiver. Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat/venue of arbitration is West Palm Beach, Florida. The arbitrator shall have the authority to award all relief available in court under law or equity, subject to the limitations in these Terms. You and we waive any right to a jury trial and to participate in a class, collective, or representative action.

Fees and costs. AAA Consumer Rules will govern filing, administrative, and arbitrator fees. If your claim is for US$10,000 or less, we will reimburse your AAA filing fee after you provide proof of payment, unless the arbitrator finds the claim frivolous.

Small‑claims and injunctive relief carve‑outs. Either party may bring an individual action in small‑claims court in Palm Beach County, Florida (or your U.S. county of residence) if the claim qualifies, and either party may seek temporary or preliminary injunctive relief in court to protect intellectual property or data security interests.

Opt‑out. You may opt out of this arbitration agreement within 30 days of first using the Services by sending an email to hello@ilariaintimates.com with subject line “Arbitration Opt‑Out” and your full name, billing address, and account email. If you opt out, disputes will be resolved exclusively in the courts specified in Section 17.

Confidentiality & severability. The arbitration and any award shall be confidential to the extent permitted by law. If any portion of this section is found unenforceable, the remainder will remain in effect; if the class‑action waiver is unenforceable, this arbitration section is void as to that dispute.

19. International Consumers

You are responsible for complying with local laws if you access the Services from outside the United States. Where mandatory consumer protections apply (e.g., EEA/UK), these Terms do not limit those rights.

20. Changes to the Services & to These Terms

We may modify, suspend, or discontinue any part of the Services at any time. We may update these Terms from time to time; the “Last updated” date will reflect the latest version. Your continued use after a change constitutes acceptance of the updated Terms.

21. Severability; No Waiver; Assignment

If any provision is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver. We may assign our rights and obligations under these Terms. You may not assign without our prior written consent.

22. Entire Agreement

These Terms, together with policies incorporated by reference (including the Shipping Policy, Return & Refund Policy, and Privacy Policy), constitute the entire agreement between you and us regarding the Services.

23. Contact Us

If you have questions about these Terms, please contact us.

Email: hello@ilariaintimates.com