No worries.

You have 30 days from the date of delivery to request a return. We offer one FREE exchange or store credit, subject to eligibility and inspection.

If you prefer a refund to your original payment method, please note that it is subject to inspection and approval, and may take 5–10 business days to process once your return is received.

We offer one FREE exchange for another size of the same item, subject to eligibility and inspection. If you need another exchange after that, the small $8.99 shipping fee will apply.

Your 1st exchange or return for store credit ships back FREE. If you need another exchange, there’s a $8.99 shipping fee. After you submit your return, we’ll send you a USPS prepaid label to drop it off.

Yes. We’ll send you a USPS prepaid label — just print it and drop it at your closest USPS facility.

To keep everything clean and safe for everyone, items must be unworn, unwashed, with the original tags and hygiene liners intact, and returned in their original packaging.

If your item arrived damaged, we’re really sorry about that. Please let us know within 7 days of delivery so we can make it right for you.

Just send us an email with “Item was damaged” note, include a photo of the damage, and let us know your order number. Once we review it, we'll take care of the rest.

We’re so sorry about that. Please let us know within 7 days of delivery so we can fix it for you.

Just submit a request through our email, with “I received the wrong item” note, include a photo of what you received, and let us know your order number. Our team will review it and take care of the next steps.

Returns are typically refunded in the form of store credit to your ILARIA Intimates account.

If you prefer a refund to your original method of payment, please note that it may take 5–10 business days after we receive and inspect your return.

No, items marked as Final Sale are part of special promotions or limited pieces, so they aren’t eligible for returns or exchanges.

Once your return is on its way, we recommend keeping your shipping receipt or tracking number, just in case.

Unfortunately, we’re unable to take responsibility for return packages that are lost or stolen in transit, so having tracking helps protect your return.