What if the item doesn’t fit quite right?
No worries.
You have 30 days from the date of purchase to request a return. We offer one FREE exchange or store credit so you can find the piece that feels just right. if you prefer return to your original payment, please let us know.
What if I ordered the wrong size?
No worries 🤍
We offer one FREE exchange for another size of the same item. If you need another exchange after that, the small $8.99 shipping fee will apply.
Wait… how do I send my return back?
Your 1st exchange or return for store credit ships back FREE. If you need another exchange, there’s a small $8.99 shipping fee. After you submit your return, we’ll send you a USPS prepaid label to drop it off.
Do I have to print a return label?
Yes. We’ll send you a USPS prepaid label — just drop it at your closest USPS facility.
Can I return something if I already wore or washed it?
To keep everything clean and safe for everyone, items must be unworn, unwashed, with the original tags attached, and returned in their original packaging.
What if my item arrived damaged?
If your item arrived damaged, we’re really sorry about that. Please let us know within 7 days of delivery so we can make it right for you.
Just submit a request through our returns portal, select “Item was damaged”, and upload a photo of the issue. Once we review it, we’ll take care of the rest.
I think I received the wrong item… what should I do?
We’re so sorry about that. Please let us know within 7 days of delivery so we can fix it for you.
Just submit a request through our returns portal, select “I received the wrong item”, and upload a photo showing what you received. Our team will review it and take care of the next steps.
Can I get a refund to my original payment method?
Returns are typically refunded in the form of store credit to your ILARIA Intimates account.
If you prefer a refund to your original method of payment, please note that it may take 5–10 business days after we receive and inspect your return.
Can I return items marked Final Sale?
No, items marked Final Sale are part of special promotions or limited pieces, so they aren’t eligible for returns or exchanges.
What if my return package gets lost on the way back?
Once your return is on its way back to us, we recommend keeping your shipping receipt or tracking number, just in case.
Unfortunately, we’re unable to take responsibility for return packages that are lost or stolen in transit, so having tracking helps protect your return.
Need help or have a question?
-
Customer care
hello@ilariaintimates.com