Privacy Policy

Ilaria Intimates — Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Ilaria Intimates ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with us through any of our platforms, including marketing channels and customer service.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect information from you in the following ways:

a. Information You Provide

When you interact with us — such as creating an account, subscribing to emails or SMS, making a purchase, or contacting us — we may collect:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Order details and communication history

We do not collect or store sensitive information such as social security numbers or government IDs.

b. Payment Information

We process payments through trusted partners including Shopify, PayPal, Stripe, Shop Pay, Klarna, Afterpay, Apple Pay, and Amazon Pay.
All payment information is encrypted and stored securely by these providers, in accordance with their privacy policies:

We do not have access to your full card information.

c. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and approximate location

  • Browser type and device information

  • Date and time of your visit

  • Pages viewed and interactions on our site

  • Cookies and tracking pixels to personalize your shopping experience

You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support and respond to inquiries

  • Send order updates, shipping confirmations, and important notifications

  • Improve our website and services

  • Send marketing messages (if you have opted in)

  • Prevent fraud and protect against unauthorized transactions

  • Comply with legal and tax obligations

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary to provide our Services:

  • Service providers (e.g., shipping carriers, payment processors, analytics, and email platforms)

  • Marketing and advertising partners (for targeted offers if you have opted in)

  • Legal authorities, if required by law or to protect our rights and customers

Each partner is contractually obligated to protect your data and use it solely for the agreed purpose.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and show relevant promotions.
You can choose to disable cookies in your browser settings, but some features may not function properly without them.

5. Data Retention

We keep your data only as long as necessary for:

  • Completing your orders

  • Fulfilling our legal obligations (e.g., tax and accounting)

  • Maintaining your account (if registered)

Once data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We use advanced encryption (SSL), firewalls, and access controls to protect your information.
While no online system can be 100% secure, we continuously update our security measures to safeguard your data.

7. International Data Transfers

If you access our website from outside the United States, your data may be transferred to servers in the U.S. where our systems are based.
By using our Services, you consent to this transfer and processing.

8. Children’s Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect or store data from minors.
If we learn that we have collected data from a child, we will promptly delete it.

9. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data

  • Withdraw marketing consent at any time

  • Request a copy of your data (data portability)

  • Lodge a complaint with your local data protection authority

To make a request, contact us at hello@ilariaintimates.com. We will respond within the time required by applicable law.

10. Email and SMS Marketing

By subscribing to our marketing emails or text messages, you consent to receive promotional updates from Ilaria Intimates.
You can unsubscribe at any time:

  • For emails: click “Unsubscribe” at the bottom of any message.

  • For SMS: reply STOP or UNSUBSCRIBE.

We respect your privacy and never share your contact details with third-party marketers.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws or our practices.
Any updates will be posted on this page with the new “Last updated” date.

12. Contact Us

For questions about this Privacy Policy or your data, please contact us:

Email: hello@ilariaintimates.com