Shipping Policy

Last updated: August 2026

At ILARIA Intimates, we are committed to providing fast and reliable delivery within the United States. We understand how important it is to receive your order on time, so we provide free standard shipping and an expedited shipping option for U.S. orders.

General Information

Processing hours: Mon–Fri, 9 AM–5 PM EST
Orders are shipped from our fulfillment center in Philadelphia, Pennsylvania.
Orders placed on weekends, holidays, or after 3 PM EST are processed the next business day.
You will receive an order confirmation email after placing your order and a shipping confirmation email with tracking information once your order ships.

Handling Policy

Orders placed before 3 PM EST on business days are dispatched the same day.
Orders placed after 3 PM EST, on weekends, or on holidays are dispatched the next business day.

Shipping Destinations

At this time, ILARIA Intimates ships within the United States only. We do not currently offer international shipping.

Delivery Times

Standard Shipping

Free standard shipping is available on all U.S. orders.
Estimated delivery time: 3–5 business days.

Expedited Shipping

UPS is available at checkout.
The shipping price is calculated and displayed at checkout.
The delivery estimate shown at checkout applies after the order has been dispatched.

Delivery timeframes do not include the date the order was placed or order-processing time.

Delivery estimates are not guaranteed. Carrier delays may occur after an order has been dispatched.

Shipping Costs

Standard Shipping: Free on all U.S. orders.
UPS: Calculated and displayed at checkout.

Order Tracking

A tracking number will be emailed to you automatically when your order ships.

If you cannot find the tracking email:

Check your Inbox
Check your Spam/Junk folder
Search your email for “ILARIA Intimates”

If you still cannot find it, contact us via website chat or email at hello@ilariaintimates.com, and we will resend it.

Please monitor your delivery using the tracking link provided in your shipping confirmation email.

Delivery Service & Carrier

Standard orders are shipped through the domestic carrier assigned when the order is fulfilled. Expedited orders are shipped via UPS.

The carrier name, tracking number, and available delivery updates will appear in your shipping confirmation email.

Delivery Location

Packages are delivered to the standard delivery location used by the carrier, such as a mailbox, front door, parcel locker, or building mail area.

Please note:

Delivery procedures vary by carrier and location.
If you require special delivery instructions or additional delivery services, contact the carrier directly after receiving your tracking number.
Once your order ships, use the tracking information in your shipping confirmation email to monitor delivery.

Address Accuracy

Please ensure that your shipping address is complete and correct before placing your order.

ILARIA Intimates is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, the customer is responsible for any cost to ship the order again.

If you notice an address error before your order ships, contact us immediately. We cannot guarantee that an address can be changed after an order has been placed.

Lost, Missing, or “Delivered” but Not Received Packages

Once a package has been transferred to the carrier, tracking scans and delivery are managed by the carrier. We are always available to help you review the tracking information and determine the next step.

If Your Package Is Marked as “Delivered,” but You Cannot Find It

If tracking shows “Delivered,” first review the complete tracking details and check:

Your mailbox, front door, parcel locker, or building mail area
Other members of your household
Neighbors or building staff who may have accepted the package
Any delivery photo or note provided by the carrier

Some packages may be scanned as delivered shortly before they arrive. If the package still cannot be located, contact the carrier shown in your tracking information directly. The carrier has access to delivery scans and route details that ILARIA Intimates cannot access.

Please also contact us at hello@ilariaintimates.com so we can assist you with the available next steps.

If Tracking Says “Rerouted,” “Forwarded,” or “Undeliverable”

Contact the carrier shown in your tracking information as soon as possible. Only the carrier may be able to correct or clarify a delivery issue while the package is in transit.

Holiday Delays

During holidays and peak shopping periods, carriers may experience higher shipping volumes, which can cause delays beyond the estimated delivery time.

These periods may include major U.S. holidays, Black Friday, Cyber Monday, and the December holiday season.

We recommend placing orders early during peak periods.

Weather & Uncontrollable Delays

Delivery may be delayed by circumstances beyond our control, including:

Severe weather conditions
Natural disasters
Carrier operational disruptions
Transportation interruptions

ILARIA Intimates is not responsible for carrier delays caused by these events, but tracking information will remain available so you can monitor the shipment.

Lost or Damaged Packages

If the carrier declares a package lost, contact us at hello@ilariaintimates.com. We will assist with the carrier’s claim or investigation process.

Any available refund or replacement will be determined after the carrier completes its investigation.

If your order arrives damaged, photograph the shipping package, shipping label, and damaged item, keep all packaging materials, and contact us promptly at hello@ilariaintimates.com so we can review the issue and provide next steps.

International Shipping

ILARIA Intimates currently ships within the United States only. International shipping is not currently available.